Terms & Conditions
1. Payment Method
1.1 Customers can pay using online credit cards, Alipay, WeChat and Boc Pay
1.2 Payment in store – Customers can pay in person at our stores by cash, credit card, Octopus, Alipay, WeChat, Apple pay, Samsung pay, Google pay and cheque (Note: Cheques should be made payable to our company name Apostle Collection Worldwide Ltd).
1.3 Bank deposit: bank teller, ATM, telephone banking, online banking
1.3.1 Hang Seng Bank, Hong Kong: Account No. 788-366441-883 (FPS Account No.: 1151893) (For inter-bank transfers, you need to add the bank number in front)
1.3.3 If paying by cheque, please make it payable to Apostle Collection Worldwide Ltd.
1.3.4 In order to process your payment as quickly as possible, you can submit your payment record (deposit slip) through the following channels after deposit or transfer:
1. Whatsapp: 9178 3536 (please specify the order number)
2. Email: sales@printee.hk (please specify the order number)
2. Payment Terms
2.1 The customer must pay 100% of the order amount when placing an order. The Company will only process the relevant order after receiving the payment. Post-dated cheques are not accepted. If paying by cheque, the Company will only process the relevant order after the bank has successfully cleared the payment.
2.2 For inter-bank online transfers, the Company will need to wait two to three business days to confirm the relevant funds. (For example: transfers from a Bank of China account to our Hang Seng Bank account)
2.3 If a customer uses an ATM to transfer funds, or transfer funds via a cheque machine outside of bank office hours, the Company will have to wait until the next business day to confirm the relevant amount.
2.4 All bank service fees incurred by remittance or transfer to our Hang Seng Bank account in Hong Kong through other overseas banks will be borne and borne by the customer.
2.5 After the customer transfers (deposit), please send the transfer receipt (deposit slip) to Whatsapp 9178 3536 during the office hours of our accounting department (Monday to Friday, 11am to 6pm), and indicate the order number and contact number so that our company can process the customer's payment; if it is not sent within the above time, it will take until the next business day to confirm the relevant payment.
2.6 If the client has any unpaid account, the balance must be paid immediately before placing a new order. The fees incurred due to manuscript production/revision or transportation will not be reflected immediately on the issued invoice, but the client is responsible for paying the balance resulting from this. If any client defaults on the relevant fees, the company has the right to terminate his or her account until the balance is fully paid.
2.7 If a cheque payment bounces more than 2 times, the Company will charge a handling fee of HK$30 each time thereafter or completely reject the customer's cheque payment method.
2.8 The quotation is valid for 30 days; and the quotation is only applicable to the person or company account that requested the quotation from the Company; the Company intends to make price changes during the period without further notice;
2.9 If the customer fails to sign the credit card receipt for any reason, he/she must go to any branch in person to sign it.
2.10 All invoice amounts will be rounded off and charged to the nearest dollar.
2.10 If the client has an outstanding balance for more than 30 days, the Company will charge the client an additional 2% as a handling fee.
2.11 The transportation fee does not include the additional costs of queuing, queuing, entering the cargo loading and unloading area, airport air transportation, parking lot, funeral home or terminal, moving up and down stairs, etc. If the above situations occur during the transportation of goods, the company will quote separately and the customer must bear the relevant costs.
3. Service Disclaimer
3.1 Please check the quantity and quality of the goods on the spot when you pick them up. If you complain about the quality of the goods after they are shipped, we will not accept your complaint.
3.2 If there is a return or exchange, it only includes the return of the same product. The product style, content, specifications and size cannot be changed on this ground.
3.3 Once the customer places an order through the store, hotline or Whatsapp, no cancellation or change will be accepted once the order is confirmed and produced.
3.4 All orders involving the Company's delivery service will not be cancelled once confirmed and produced.
3.5 All customers must collect all goods at one time. The Company does not provide the service of collecting goods in batches or sections.
3.6 All printed materials shall be based on the color management standards of our company. Please do not use the screen or printed paper manuscript as the standard. All customer manuscripts are printed in four colors (CMYK). If the manuscript is a spot color or RGB color, the manuscript will be automatically converted to four colors (CMYK) without further notice. Any color difference caused shall be based on the color printed by our company. If there is any dispute over color difference, our company will not be responsible. (Except for spot color and special edition printing products)
3.7 If the client's submitted file is inconsistent with the client's production requirements, including inconsistent file size/inadequate bleed/color/cropping size/inadequate image resolution/missing fonts/content pasting, etc., the company will not be responsible for any discrepancies between the final product and the client's requirements.
3.8 If a QR code or barcode is printed on the manuscript, the Company cannot guarantee that the data in the barcode can be read normally.
3.9 All printed products have some degree of color difference. In the case of reasonable color difference, customers should not use this as a reason to request any reprint, discount or refund. The Company will not accept any such request. The Company also has color management to maintain the color difference within a reasonable level.
3.10 The Company will only keep the files submitted by the customer when placing an order for a maximum of 3 months.
3.11 Accounts: Any login number or password ("User Number") assigned and provided to you is for your personal or business use. You are responsible for all statements made and all actions taken under your User Number. You agree to notify Printee.hk immediately if your User Number is lost or stolen, or if the confidentiality of the User Number is breached. You expressly consent to Printee.hk accessing your account for the purpose of reminding you of your password, maintaining the provision of services to you and/or complying with lawful requests by courts and/or government agencies.
3.12 Account Usage and Security: Your account number and password represent your identity. You should keep your account number and password safe and not disclose or allow them to be used by others. All actions performed with your account number and password will be deemed as actions performed with the account number and password. You are responsible for paying all fees incurred through your account. If you find that your account number and password have been stolen or otherwise used improperly, you must immediately notify the Company so that relevant measures can be taken. However, the measures taken by the Company shall not be interpreted as an express or implied guarantee or compensation liability for your losses. The Company shall not be liable for any compensation for the illegal use of your account and password by others. You should log out and exit after each use to prevent others from stealing your account and password.
3.13 In connection with your use of the Company’s services, you warrant that the printed material does not contain any text, images, designs, trademarks, currency and notes or any copyrighted works that are not authorised by the copyright holder; you warrant that the printed material will not infringe any rights of any third party, including copyright, trademark, publicity, privacy, will not defame or slander any third party, and that you have obtained all necessary authorizations or permissions to incorporate third party materials into your work; you warrant that you have obtained all necessary permissions, rights and authorizations to place orders and authorize the Company to print your work; if necessary, the Company will require the customer to produce the relevant authorization letter for verification.
3.14 If the printed materials provided by the customer involve or may involve defamation, invasion of privacy, forgery, plagiarism, copying, infringement of intellectual property rights, indecency, obscenity, infringement of any third party's rights, currency and banknotes, or printed content that violates the current laws of Hong Kong, the Company reserves the right to refuse to print. To the maximum extent permitted by applicable law, the Company will not assume any responsibility to the user or any third party for the content of the printed materials.
3.15 You agree to indemnify the Company and its directors, officers and employees for any losses suffered by them, including but not limited to related claims, losses, costs and reasonable attorneys’ fees, if any person, group or organization initiates any action, claim, notification or takes any action in relation to (i) your breach of the above terms of service; or (ii) any text, photo, image, graphic or other material in any product you submit to the Company for printing that involves or may involve defamation, invasion of privacy, counterfeiting, plagiarism, copying, infringement of intellectual property rights, indecency, obscenity, infringement of any third party rights, currency and banknotes or violation of the current laws of Hong Kong.
3.16 The Company reserves the right to make the final decision on whether to print or produce.
3.17 Invoices and monthly statements: You can choose to check and request "invoice records" through Whatsapp. If you require the Company to reissue invoices or receipts 30 days ago (calculated from the date of application), the Company will charge you HK$30 (calculated per order) as a handling fee. Printing monthly statements three months ago (calculated per order) will charge HK$20 as a handling fee. Any request for reissuance of order invoices or receipts can be made in writing or in person at the store.
3.18 When you choose the delivery service, the logistics company will send the goods as quickly as possible. The time selected by the customer is the fastest time to reach the destination. However, the company is not responsible for delays caused by traffic, weather and emergencies, and customers should not use this as a reason to claim compensation or return goods from the company. If you need to specify the time for delivery, you can choose the [Special Car Delivery Service]. For details, please call the hotline or store for inquiries.
3.19 The Company values the personal information and privacy of its customers. The personal information provided by the customer when opening an account with the Company will only be used by the Company in the order process or refund process and will not be involved in other business activities.
(For details, please visit the "Privacy Policy" on our website)
3.20 If Typhoon Signal No. 8 or above is hoisted, the production of all goods will be delayed by 1 working day. The delivery date may be different from the negotiated date. Customers need to call/WhatsApp the customer service hotline to inquire and confirm the final delivery time.
3.21 The Company may change the printing method in order to meet the delivery date under certain circumstances (such as damage to the printing machine) without further notice.
IV. Return Policy
4.1 Return Policy: If there is a defect and you wish to return the product, please submit your request within 24 hours and the returned product must be intact. For example, the quantity, packaging, or accessories must be consistent with the order content. Otherwise, the product will not be returned or the account will not be cancelled.
4.2 Customers are required to arrange the delivery of all returned goods by themselves. The Company will not arrange for collection.
4.3 Returns will be accepted based on the operating hours of the day. Returns received after the specified time will not be accepted.
4.4 If you have any claim for compensation for any order, the Company will only accept reprinting or refunding the relevant payment. The Company will not be responsible for any economic loss of the customer.
IV. Return Policy
5.1 Refunds generally take 2 weeks to complete
5.2 Refunds will only be made by cheque and will be made payee to the customer’s registered name on the account (hence the registered name on the account must match the bank account).
5.3 If a customer requests a refund, the Company will require the person who does not match the name of the account to produce proof or other documents to verify his/her account usage rights and identity. If the customer refuses such reasonable request, the Company will stop the refund request until the identity of the account user is verified.
5.4 In order to comply with the Hong Kong Personal Data (Privacy) Ordinance, if the refund customer requests a refund to another person or company, in order to protect the interests of the customer, the applicant must provide an "authorization letter" for verification when applying for a refund. If the customer refuses or cannot provide relevant documents for this reason, the company will only refund the amount to the name registered when opening the account.
5.5 The Company will only process refunds based on reasonable refund requests. Account holders should comply with the rules (Service and Disclaimer - Account) when opening the account and keep the account information confidential to ensure the authenticity of the user and any liability issues that may arise in the future.
5.6 All customers who apply for a refund must fill out the "Refund Application Form". All personal data collected from the refund application will only be used for the company's internal refund operations and will not be involved in other business activities.
*The final terms and conditions shall be subject to the Chinese version of the website.