Privacy Policy
This policy sets out the basis on which Apostle Collection (Worldwide) Ltd of Room A, 29/Fl., Amiata
Industrial Building, 58-64 Lei Muk Road (Company Number 2143972) (together with our
subsidiaries, our holding company, subsidiaries of our holding company from time to time,
collectively called "Printee.hk" or “we”) collects personal data from you and how we process
such data.
By visiting our website www.printee.hk (our “Site”) or using Printee.hk or any other applications
or software we provide from time to time (collectively our “App”), you accept and consent to the
practices set out below.
1 Collection of information
1.1 For the purposes outlined in Clause 2, we may collect and process the following
information about you:
(a) Information you give us - information that you provide us (which may include your
name, address, email address, telephone number, credit card information and other
personal description) by filling in forms on our Site or our App, or by corresponding
with us (by phone, email or otherwise), for example:
(i) when you report any problem to us;
(ii) when you use certain features on our Site or our App;
(iii) when you request any support from us; or
(iv) when you complete any survey or questionnaire we send you.
(b) Information we collect about you - information automatically collected when you visit
our Site or use our App, for example:
(i) technical information, including the Internet protocol (IP) address used to
connect your computer to the Internet and your log-in information, browser type
and version, time zone setting, browser plug-in types and versions, operating
system and platform;
(ii) information about your visit, including the full Uniform Resource Locators
(URLs), clickstream to, through and from our site (including date and time),
products you viewed or searched for, page response times, download errors,
length of visits to certain pages, page interaction information (such as scrolling,
clicks, and mouse-overs), methods used to browse away from the page, and any
phone number used to call our customer service number; and
(c) Information we receive from third parties - We work with third parties and we may
receive information about you from them, for example, business partners, sub-
contractors in technical, payment and delivery services, advertising networks,
analytics providers, search information providers, or credit reference agencies. We
will notify you when we receive information about you from them and the purposes for
which we intend to use that information.
1.2 We only retain personal data for so long as it is necessary. Data may be archived as long
as the purpose for which the data was used still exists.
2 Uses made of the information
2.1 We use information held about you for the following purposes:
(a) providing, improving and developing our services;
(b) researching, designing and launching new features or products;
(c) presenting content and information in our Site and our App in the most effective
manner for you and for the device you use;
(d) providing you with alerts, updates, materials or information about our services or
other types of information that you requested or signed up to;
(e) collecting overdue amounts;
(f) in any part of the world;
(g) responding or taking part in legal proceedings, including seeking professional advice;
(h) for direct marketing purposes (please see further details in Clause 2.2 below);
(i) communicating with you and responding to your questions or requests; and
(j) purposes directly related or incidental to the above.
2.2 We intend to use your personal data in direct marketing (i.e. offering or advertising
products or services by sending the relevant information directly to you). We require your
consent specifically for this purpose and you may opt out any time. For the purpose of
this clause:
(a) the personal data that may be used in direct marketing are those that you provide to
us or we collect from you under Clause 1.1 above;
(b) the type of services or products that may be offered or advertised will be products
and services;
(c) the relevant information may be sent to you by email, in-app message or phone call;
(d) you may opt out any time by calling us at 3956-9367 or emailing us at
sales@printee.hk. We will cease to send you marketing information without charge.
3 Disclosure of your information
We will keep your personal data we hold confidential but you agree we may provide
information to:
(a) any member of our group, which means our subsidiaries, our ultimate holding
company and its subsidiaries, as defined in Schedule 1 of the Securities and Futures
Ordinance (Cap. 571) of the Law of Hong Kong;
(b) personnel, agents, advisers, auditors, contractors, financial institutions, and service
providers in connection with our operations or services (for example staff engaged in
the fulfilment of your order, the processing of your payment and the provision of
support services);
(c) our overseas offices, affiliates, business partners and counterparts (on a need-to-
know basis only);
(d) persons under a duty of confidentiality to us;
(e) persons to whom we are required to make disclosure under applicable laws and
regulations in any part of the world; or
(f) actual or proposed transferees of our operations (or a substantial part thereof) in any
part of the world.
4 Cookies
4.1 Our Site uses cookies to distinguish you from other users of the Site. This helps us to
provide you with a good experience when you browse our Site and also allows us to
improve our Site.
4.2 A cookie is a small file of letters and numbers that we store on your browser or the hard
drive of your computer if you agree to the use of cookies. Cookies contain information that
is transferred to your computer's hard drive.
4.3 We use persistent cookies and session cookies. A persistent cookie stays in your browser
and will be read by us when you return to our Site or a partner site that uses our services.
Session cookies only last for as long as the session (usually the current visit to a website
or a browser session).
4.4 We use the following cookies:
(a) Strictly necessary cookies – These are cookies that are required for the operation of
our Site. They include, for example, cookies that enable you to log into secure areas
of our website, use a shopping cart or make use of e-billing services.
(b) Analytical/performance cookies – They allow us to recognise and count the number
of visitors and to see how visitors move around our Site when they are using it. This
helps us to improve the way our Site works, for example, by ensuring that users are
finding what they are looking for easily.
(c) Functionality cookies – These are used to recognise you when you return to our Site.
This enables us to personalise our content for you, greet you by name and remember
your preferences (for example, your choice of language or region).
(d) Targeting cookies – These cookies record your visit to our Site, the pages you have
visited and the links you have followed. We will use this information to make our Site
and the information displayed on it more relevant to your interests.
4.5 You can block cookies by activating the setting on your browser that allows you to refuse
the setting of all or some cookies. However, if you do so, you may not be able to access
all or parts of our Site.
4.6 We may use third-party web services on our Site. The service providers that administer
these services use technologies such as cookies (which are likely to be
analytical/performance cookies or targeting cookies), web server logs and web beacons to
help us analyse how visitors use our Site and make the information displayed on it more
relevant to your interests. The information collected through these means (including IP
addresses) is disclosed to these service providers. These analytics services may use the
data collected to contextualise and personalise the marketing materials of their own
advertising network.
5 Third-party sites
Our Site, our App or our communication with you may from time to time contain links to
third-party websites over which we have no control. If you follow a link to any of these
websites, please note that they have their own practices and policies. We encourage you
to read the privacy policies or statements of these websites understand your rights. We
accept no responsibility or liability for any practices of third-party websites.
6 Security
6.1 All information you provide to us is stored on our secure servers.
6.2 Any payment transactions will be encrypted using TLS/SSL technology.
6.3 Where we have given you (or where you have chosen) a password that enables you to
access certain parts of the Site, you are responsible for keeping this password
confidential. We ask you not to share a password with anyone.
6.4 We restrict access to personal information to our employees, service providers and
contractors on a strictly need-to-know basis and ensure that those persons are subject to
contractual confidentiality obligations.
6.5 We review our information collection, storage and processing practices from time to time
to guard against unauthorised access, processing or use.
6.6 Please note, however, the transmission of information via the Internet is not completely
secure. Although we will do our best to protect your personal data, we cannot guarantee
the security of your data transmitted to our Site; any transmission is at your own risk.
7 Your rights
7.1 You have the right to:
(a) check whether we hold personal data about you;
(b) access any personal data we hold about you; and
(c) require us to correct any inaccuracy or error in any personal data we hold about you.
7.2 Any request under Clause 7.1 may be subject to a small administrative fee to meet our
cost in processing your request.
8 Changes to our privacy policy
We may amend this policy from time to time by posting the updated policy on our Site. By
continuing to use our Site and our App after the changes come into effect means that you
agree to be bound by the revised policy.
9 Languages
In case of discrepancies between the English and Chinese language versions of this
policy, the English version shall prevail.
10 Contact us
If you have any questions, comments or requests regarding personal data, please
address them to:
+852 3956 9367
sales@printee.hk
Last updated: 22 April 2019
T&C Disclaimer
貴客於取貨時，敬請即場驗算貨品數量及品質，貨物出門後，如貴客反映質量不足，將不獲受理。
Customers are required to check carefully for the quantity and quality of goods received, a return will not be accepted after customers’ acceptance of goods.
如有退換，只包括退換同款產品，不得以此為由更換產品款式、規格及尺寸。
In the case of the reprint is necessary, only same products can be returned in any circumstances, no refund nor change of products, design nor specifications would be accepted.
貴客在確認訂單後20天內未能全數提取貨物，本公司將不予保存貴客的貨物，而有關訂金及款項將不予發還， 本公司亦會向貴客追收相關貨款。
Apostle Collection with holds the right to destroy any finished goods which are not picked up within 20 days after completion of printing; Apostle Collection would not be responsible for any loss that caused; In such circumstances, any deposit nor pre-payment will be refunded, and Apostle Collection withholds the rights to chase back the remaining amount or value of the goods.
所有印刷品以本公司之色彩管理標準為準，請勿以螢幕或打印紙稿件作準。貴客來稿均以四色(CMYK)印刷， 如來稿為專色或RGB色彩，稿件將會自動轉為四色而不另行通知，當中所引致之任何色差，當以本公司印刷顏色為基準。如有任何色差爭議時，本公司恕不負責。
Color Standard of all printed materials should refer to our standard in color management; Please do not refer to the standard on any monitor, screen or printed manuscript. Artwork MUST be in CMYK, Bitmap or Grayscale mode. All RGBs or Spot colors would be converted to CMYK for printing, should there be any variance induced, the color standard of all printed materials should also refer to our standard in color management as well. The Company will not be responsible for any color shift dispute due to color conversion.
戶來稿之檔案如跟客戶之生產要求有所出入，當中可能包括檔案內之呎吋大小不一致/出血位不足/顏色 /裁切呎吋/圖像解像度不足/欠缺字款等，以至最終製成品跟客戶之要求有所誤差，本公司恕不負責。
The Company is not responsible for any customer submitted a file that does not match with customer confirmed requirements, which may include the file inconsistency with size / bleeding deficit / color / cutting size / image resolution inadequate / lacking of fonts, etc., and eventually lead to finished customer`s requirements with errors.
若稿件上印有 QR code 或 Barcode 條碼，本公司不能保證條碼內的資料能讀取正常。
Should there be any QR code or Barcode printed on the manuscript, Apostle Collection cannot guarantee that the information in the bar code can be read normally.
所有印刷品本身都存在某程度上之色差。在合理的色差情況下，客戶不應以此為理由要求任何重印、折扣或退款。本公司將一概不予受理。而本公司亦設有色彩管理，以維持色差在合理水平之內。
All printing of color does exist color variance to the certain extent. Under reasonable color variance, the customer should not use this as reason and ask for any reprints, discount or refund. Apostle Collection will not accept those requests. The Company has its own color management to ensure that all printing colors are within reasonable levels.
客戶提交之檔案，本公司只保存3個月。
Apostle Collection would only keep the electronic files of customers not more than 3 months.
所有由本公司製作及修改之稿件或設計檔案之原檔(AI、PSD、JPG、PNG、TIF、PDF etc....)一律不會發回給客人。
All original documents or design files (AI, PSD, JPG, PNG, TIF, PDF etc ....) produced and modified by our company will not be sent back to the customer.
就貴客使用本公司的服務，貴客保證印刷品不包含任何未經版權持有人授權的文字、圖像、設計、商標、 貨幣及鈔票或任何受版權保護的作品；貴客保證印刷品不會侵犯任何第三方的任何權利，包括版權、商標、 宣傳、私隠，不會誹謗或詆毀任何第三方，以及已獲得所有必需的授權或權限將第三方的材料加入貴客的作品； 貴客保證已獲得所有必需的權限、權利和授權下訂單，並授權本公司印製貴客的作品；如有需要本公司將要求 客戶出示有關之權限授權書以作核實。
Customers guarantee that the printing content does not include any printed matter without authorization of the copyright holder text, images, designs, trademarks, currency, and banknote or any of the copyrighted work; customers to ensure prints will not infringe any third party rights, including copyright, trademark, publicity, privacy and will not libel or defame any third party, and has obtained all necessary authorizations or permissions for third-party material into works of customers; customers guarantee that they have obtained all necessary permissions, rights and authorization of orders, and to authorize the printing of customers to work; Apostle Collection will request the customer to submit or produce relevant authority authorization for verification if necessary.
若客戶所提供之印刷品內容涉及或可能涉及誹謗、侵犯私隱、偽冒、抄襲、複製、侵犯知識產權、不雅、 淫褻、侵犯任何第三者權利、貨幣及鈔票或違反香港現行法律之印刷內容等，本公司將保留拒絕印刷之權利。 在適用法律允許的最大範圍內，本公司亦不會就印刷品之內容向使用者或任何第三者承擔任何責任。
If customer provided any printed contents which may involve defamation, invasion of privacy, counterfeit, copy, reproduce, intellectual property infringement, indecent, obscene, infringe any third-party rights, currency, and bank note or breach of our laws, and other printed matter, The Company reserves the rights to refuse in printing. With the maximum extent permitted by applicable law, the Company also will not be responsible or liable for the contents user nor any third party.
貴客承諾，若任何人、集團或機構就 (i) 貴客違反上述服務條款；或 (ii) 任何貴客交由本公司印製 的產品中的文字、照片、圖像、圖形或其他材料等內容涉及或可能涉及誹謗、侵犯私隱、偽冒、抄襲、複製、 侵犯知識產權、不雅、淫褻、侵犯任何第三者權利、貨幣及鈔票或違反香港現行法律的情況，而提出任何形式的 訴訟、索賠、通知或採取的任何行動，將彌償本公司及其董事、管理人員和員工所遭受的任何損失，包括但不限 於相關的索賠、損失、成本和合理之律師費用。
Customer undertakes that if any person, group or institution for (i) breach of the terms of service;, or (ii) any customers products in printed text, photos, images, graphics, or other materials covering or may be involved defamation, invasion of privacy, counterfeit, copy, reproduce, intellectual property infringement, indecent, obscene, infringe any third party rights, currency, and banknote or violate our laws, the situation, and to make any form of litigation, claims, notification or take any action that will indemnify the Company and its directors, officers, and employees for any losses suffered, including but not limited to the relevant claims, losses, costs and reasonable attorney’s fees.
本公司擁有任何是否打印或生產之最終決定權。
Apostle Collection withholds the rights to make a final decision on producing or printing of any files or materials from the customer.
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如中、英文兩個版本有任何抵觸或不相符之處，應以中文版本為準。
If there is any inconsistency or ambiguity between the English version and the Chinese version, the Chinese version shall prevail.
本行保留隨時修訂或更改本文件之重要提示、條款及細則和其他內容之權利而毋須事先通知。如有任何爭議，本行保留最終決定權。
We reserve the right to amend the important notes, terms and conditions or any other contents here at any time without notice to you. In case of any dispute, our decision shall be final and conclusive.
Our Return / Refund Policy
How It Works
有瑕疵而欲退貨時，請於24小時內提出，並需保持退回物品的完整性，如數量、包裝、或附件皆須與落單內容一致，否則恕不予以退貨或銷帳。
Should the customer wish to return any flawed product, all requests must be made within 24 hours, and all returned goods must be in good conditions & description like quantity / packaging / accessories must be consistent with the invoice. Otherwise, no refund shall be made nor there will be any written off.
客戶需要自行安排所有退貨之運送，本公司恕不予安排回收。
Customers are required to arrange all returns delivery.
退貨受理時間視乎每間分店之營運時期，逾時或逾期，恕不予受理。
Returns request depends on upon each store’s operating time. No handling nor acceptance will be catered during non-operating hours.
貴客如有任何訂單的索償，本公司只接受重印及退回相關貨款，貴客任何的經濟損失及名譽等任何損失，本公司恕不負責。
For any order claim, we will only reprint the order or refund the relevant amount. We are not liable for any other losses caused by using our services.
退款只會以支票退回相關客戶。
Refund will be paid by cheque payment only.
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如中、英文兩個版本有任何抵觸或不相符之處，應以中文版本為準。
If there is any inconsistency or ambiguity between the English version and the Chinese version, the Chinese version shall prevail.
本行保留隨時修訂或更改本文件之重要提示、條款及細則和其他內容之權利而毋須事先通知。如有任何爭議，本行保留最終決定權。
We reserve the right to amend the important notes, terms and conditions or any other contents here at any time without notice to you. In case of any dispute, our decision shall be final and conclusive.
Shipping Policy
Apostle Collection (Worldwide) Ltd ("we" and "us") is the operator of (https://www.printee.hk) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Apostle Collection (Worldwide) Ltd will happily accept returns due to change of mind as long as a request to return is received by us within 1 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Apostle Collection (Worldwide) Ltd) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Apostle Collection (Worldwide) Ltd will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Apostle Collection (Worldwide) Ltd to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 3-6 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Apostle Collection (Worldwide) Ltd will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Apostle Collection (Worldwide) Ltd encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Apostle Collection (Worldwide) Ltd at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order
has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at sales@apostle.hk